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Service Desk Engineer at New Era Technology - ApplyBlast

Service Desk Engineer

New Era Technology

26 days ago

3.1 on Glassdoor

Brisbane, Queensland, Australia

Onsite

Full Time

Junior

0 applicants

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About this role

This full-time, onsite role in Brisbane involves providing first-line technical support and managing automated monitoring services for internal and external clients. The position requires troubleshooting IT incidents, maintaining accurate ticket records, and ensuring timely resolution within agreed service level agreements. The role focuses on delivering exceptional customer service while supporting a collaborative, growth-oriented team environment.

Responsibilities

Provide first-line technical support and troubleshoot IT incidents
Log and track service requests using ticketing systems
Perform Active Directory and Microsoft 365 administrative tasks

Skills

Qualifications

Certificate IV in Information TechnologyMicrosoft FundamentalsCompTIA A+ITIL Foundation

About New Era Technology

neweratech.com

Headquarters

West Chester, Pennsylvania, United States

Company Size

1001-5000 employees

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New Era Technology is a global technology solution provider that delivers end-to-end IT solutions to securely connect people, places, and information around the world. They offer a broad range of services including modern workplace and unified communications, enterprise infrastructure and networking, cybersecurity and physical security, digital transformation, AI and intelligent automation, and managed IT services. Serving more than 20,000 customers worldwide, New Era supports diverse industries such as enterprise, healthcare, education, government, banking, and retail.