Sopra Steria
This entry-level role provides L1 technical support to international users via phone, email, and chat, troubleshooting issues related to operating systems, MS Office, hardware, and networks. The position involves logging and tracking incidents using ServiceNow while adhering to SLAs and ITIL processes. It requires coordinating with technical teams to resolve issues and maintaining accurate documentation in a fast-paced environment.
Sopra Steria is a European technology and consulting leader that helps organizations accelerate digital transformation through consulting, digital services and software development. It delivers end-to-end capabilities—strategy and advisory, system integration, managed services, cloud, cybersecurity, data & AI, and industry-specific software—across sectors such as public services, banking, defense, telecom and transport. With a strong European footprint and global delivery network, Sopra Steria emphasizes measurable, sustainable benefits through innovation, operational excellence and secure, responsible solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Sopra Steria.
Sopra Steria didn’t post a salary, so this is our estimate from similar listings.
27% above the average for this role