Service Desk L3 - IT Operations Technical Lead

The Service Desk L3 - IT Operations Technical Lead serves as the highest-level technical escalation point for complex, high-severity incidents, coordinating major incident response and stakeholder communications. This role involves mentoring L1 and L2 colleagues, administering corporate IT systems, and driving process improvements to enhance first-time resolution and reduce escalations. The position also oversees employee technology lifecycle processes, hardware asset management, and contributes to budget planning and technology rollouts across EMEA and APAC regions.