Service Desk Manager - Cleared Delivery

The Service Desk Manager leads the on-premises service desk team supporting classified and SCIF-based environments across multiple cleared client programs. This role is responsible for the day-to-day performance of the service desk, driving incident resolution, escalation management, and service quality. The Service Desk Manager serves as the senior escalation point for complex or sensitive issues, owns service metrics and reporting, and represents the team in client-facing settings.