Service Desk Manager (USAF Cloud One)

Example Corp(1 month ago)

Montgomery, ALOnsiteFull TimeManager$82,550 - $149,225Information Technology

About this role

A Service Desk Manager at Leidos supports the U.S. Air Force Cloud One program, overseeing a multi-cloud service environment (AWS, Azure, Google, Oracle) that underpins mission-critical system resiliency, security, and cost effectiveness. The role is based on-site at Gunter AFB in Montgomery, AL and focuses on managing a 24/7/365 service operation supporting USAF cloud services.

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Required Skills

Service Desk
Team Leadership
Incident Response
Escalation Management
Self-Service
Monitoring
Documentation
Cloud Platforms
Stakeholder Engagement
Mentoring

Qualifications

Bachelor's Degree
Master's Degree
Interim Secret Clearance
Secret Clearance
US Citizenship
CompTIA Security+
IAT-2

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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