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ASM Research
The Service Desk Manager leads a technical team responsible for resolving complex PIV/PKI and identity-related issues within a federal environment. This role oversees Tier 3 escalations, drives root-cause analysis, and ensures compliance with federal security standards while coordinating with engineering and support teams. The position requires strong leadership, deep technical expertise in Windows and PKI systems, and the ability to maintain operational excellence.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ASM Research.
ASM Research didn’t post a salary, so this is our estimate from similar listings.
29% below the average for this role