Service Desk Manager

The Service Desk Manager at Washington Navy Yard oversees the Deskside Support Services Team, managing service delivery, hardware repairs, IT equipment deployment, and localized troubleshooting. This role serves as an escalation point for technicians, handles physical on-site support, and ensures all actions are documented within the Government's IT Service Management system. The position also involves creating processes, reporting metrics, and providing specialized support for VIPs and executive stakeholders.