ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Service Desk Specialist at Deliveroo - ApplyBlast

Service Desk Specialist

Deliveroo

1 day ago

3.4 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Service Desk Specialist at Deliveroo is a key member of the global, 24x7 Service Desk team, acting as the first line of defense for internal technology. This role involves owning complex technical tickets from initial contact to resolution, troubleshooting across various platforms like Google Workspace, macOS, Windows, and ChromeOS, and coordinating incident response for high-impact issues. The specialist will also contribute to process improvements, refine playbooks, and mentor other analysts to enhance the team's overall capability.

Responsibilities

Troubleshoot hardware, software, and operating system issues across global teams
Coordinate incident response for critical high-impact issues affecting the firm
Mentor analysts and refine playbooks to uplift overall service desk capability

Skills

About Deliveroo

deliveroo.co.uk

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

View Profile

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.