Service Desk Support Analyst

M.S. Walker is seeking a Service Desk Support Analyst to serve as the front line of technology support for the entire company, owning requests from initial contact through resolution. This role involves approximately 80 percent Tier 1 end-user support and device setup, with the remaining 20 percent dedicated to documentation, knowledge base maintenance, and support improvement. The position offers opportunities to grow into infrastructure, cybersecurity, business applications, and automation as the company's digital transformation continues.