Service Desk Support II (English & French)
US0013 Sysco Central Texas (Division of USA I)(1 month ago)
About this role
A Service Desk Level One Support role providing front-line support for Sysco associates and internal customers. The position is bilingual (English and French) and is based in Heredia, Costa Rica with a hybrid schedule and assigned shift hours. The role requires working onsite part-time and participating in on-call and after-hours coverage as needed.
Required Skills
- ServiceNow
- Troubleshooting
- Incident Management
- Customer Support
- Communication
- Multitasking
- On-Call
- Knowledge Articles
- Microsoft Office365
- Hardware Support
+6 more
Qualifications
- 4 Years College (Preferred)
- ITIL Certification (Preferred)
- ITSMv3 (Preferred)
- AWS Certification (Preferred)
- MSCE (Preferred)
About US0013 Sysco Central Texas (Division of USA I)
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