Service Desk Support Technician II

The Service Desk Support Technician II is an onsite role based in Spartanburg, South Carolina, responsible for resolving complex technical issues and serving as a Tier 2 escalation point for the IT support team. The position involves troubleshooting hardware, software, network, and cloud-related problems while maintaining detailed documentation and collaborating with various IT teams. Additionally, the role includes approximately 10% general office and administrative support duties, such as answering phones and managing front desk coverage.