Service Desk Support

This role provides first-level IT support for hardware, software, applications, and network issues, responding to end-user requests via phone, email, or ticketing systems. The position involves diagnosing and troubleshooting technical problems, managing incidents using ITSM tools, and escalating unresolved issues to higher-level support teams. The ideal candidate will ensure timely resolution of service requests while maintaining excellent customer service and adhering to ITIL best practices.