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© All Rights Reserved. ApplyBlast.com
DecisionPoint
The Service Desk Technician provides Tier 1 technical support to end‑users for the DHS CISA Technology Operations Center, handling incidents, requests, and user account management via phone, email, and chat. The role focuses on timely resolution of issues, documentation in the ticketing system, and delivering high‑quality customer service on‑site in Arlington, VA.
Headquarters
Gaithersburg, Maryland, United States
Company Size
51-200 employees
Founded
2011
DecisionPoint is a strategic consulting and technology firm that helps organizations make better, data-driven decisions through analytics, process optimization, and tailored software solutions. They combine business advisory, custom engineering, and implementation services to improve operational performance, manage risk, and accelerate digital transformation. Clients rely on DecisionPoint for pragmatic solutions that tie analytics and automation to measurable business outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for DecisionPoint.
27% below the average for this role