Service Desk Technician II

Prometheus Real Estate Group(11 days ago)

United States, California, San Mateo, CAOnsiteFull TimeMedior$71,400 - $81,000IT

About this role

Our team is seeking a Service Desk Technician II to provide advanced technical support across various IT domains, including hardware, software, networks, and cloud services. The role involves troubleshooting complex issues, creating technical documentation, and collaborating on IT service enhancements.

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Required Skills

Help Desk
Troubleshooting
Technical Support
Network Support
Hardware
Software
ITIL
Asset Management
Documentation
Customer Service

Qualifications

Associate's Degree in Management Information Systems or Computer Science
Certifications such as A+, Network+, Security+, ITIL
3+ years of desktop support experience
Experience with computing hardware and software support
Experience with IT Service Management ticketing systems

About Prometheus Real Estate Group

prometheusapartments.com

Cloudflare is a web performance and security company that operates a global edge network to accelerate and protect websites, APIs, and applications. Its core services include CDN delivery, authoritative DNS, DDoS mitigation, and a web application firewall, plus bot management and SSL/TLS. For developers and enterprises it provides edge computing and storage (Workers, R2), JAMstack hosting (Pages), streaming, observability, and Zero Trust/networking products (Access, Gateway, Magic Transit). Organizations use Cloudflare to improve reliability, reduce latency, and defend against online attacks through easy integrations and a distributed infrastructure.

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