Service Desk Technician
Encora(8 hours ago)
About this role
A Service Desk Technician provides technical support for computer hardware and software, resolving issues, troubleshooting, and assisting users both face-to-face and remotely. The role involves managing a work queue, applying IT policies, and collaborating within a team to ensure customer satisfaction.
Required Skills
- Windows 10
- Windows 11
- Microsoft Office
- Troubleshooting
- Help Desk
- Technical Support
- Ticketing Systems
- Remote Support
- Hardware Repair
- Customer Service
About Encora
encora.comAmazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.
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