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© All Rights Reserved. ApplyBlast.com
General Dynamics Information Technology
The Service Desk Technician will serve as the first‑line responder for service requests, incidents, and user‑reported issues, providing Tier I and Tier II support for hardware, software, and applications. The role involves using ITSM ticketing systems, communicating with customers, documenting sustainment procedures, and collaborating with cross‑functional teams to improve service quality and user satisfaction.
Delivering technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for General Dynamics Information Technology.
9% below the average for this role
General Dynamics wants to turn competitors into teammates
Dec 8, 2025
