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Service Desk Technician at MetroStar - ApplyBlast

Service Desk Technician

MetroStar

24 days ago

4.1 on Glassdoor

Rosslyn, Virginia, United States

Onsite

Full Time

Junior

1 applicant

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About this role

The Service Desk Technician provides onsite 24x7x365 ITIL-based support for mission-critical incidents at Post and VIPs, monitoring service desk queues and assigning tickets to ensure timely resolution. This role involves providing technical assistance to end users for PC, server, and application issues while collaborating with network services and engineering teams to restore service. The position aims to make an impact across the federal government by delivering high-quality technology services.

Responsibilities

Provide onsite 24x7x365 ITIL-based Service Desk support for mission-critical incidents
Monitor service desk queues and assign tickets to Deskside Support team members
Resolve hardware and software issues for PCs, servers, and applications

Skills

Qualifications

High school diplomaActive Secret clearance

About MetroStar

metrostar.com

Headquarters

London, England, United Kingdom

Company Size

1-10 employees

Founded

2004

View Profile

MetroStar is an AI-enabled digital transformation services and software provider primarily serving the U.S. Defense and National Security communities — positioning itself as 'where government and tech collide.' They deliver capabilities across artificial intelligence, digital experience, application modernization, and enterprise IT to enhance national security, strengthen defense capabilities, and drive mission effectiveness. MetroStar's product portfolio includes generative AI products and open-source design systems built for speed and operational impact across government missions.