Service Desk Technician

The Service Desk Technician serves as the primary point of contact for technology support, resolving common IT issues on first contact to minimize downtime for clinical and administrative staff. This entry-level role involves troubleshooting Windows and Microsoft 365 environments, managing user accounts, and escalating complex issues with thorough documentation. The position offers a clear career path into senior service desk and other IT roles within a fast-paced healthcare support environment.