Fujitsu Asia Pacific
A Service Desk Agent serves as the primary point of contact for users, managing routine and non-routine incidents, problems, and service requests. The role involves providing first-line technical support, troubleshooting issues, and ensuring high levels of customer satisfaction through phone, email, and portal interactions. Agents are responsible for accurately logging incidents, escalating complex issues to specialist groups, and maintaining up-to-date records within the ITIL framework.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Fujitsu Asia Pacific.
Fujitsu Asia Pacific didn’t post a salary, so this is our estimate from similar listings.
18% below the average for this role