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Service Engineer at RingCentral - ApplyBlast

Service Engineer

RingCentral

5 months ago

3.5 on Glassdoor

Bangalore, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Service Engineer at RingCentral collaborates with engineering and development teams to resolve technical issues, analyze customer problems, and validate bug fixes. The role involves deep-diving into root causes, working with APIs and databases, and ensuring high customer satisfaction while supporting continuous product improvement.

Responsibilities

Collaborate with engineers to assist in resolving technical issues
Interact with customers to understand and analyze their problems
Deep dive into issues to identify bugs and perform root cause analysis
Provide support for product-related queries ensuring high customer satisfaction
Utilize QA experience to test and validate fixes for bugs and issues

Skills

Qualifications

Bachelor's Degree in Computer Science or related field3-5 years of experience in QA and Support rolesExperience with modern web development frameworksFamiliarity with company product suite toolsBasic scripting or automation knowledge

About RingCentral

ringcentral.com

Headquarters

Belmont, California, United States

Company Size

5001-10000 employees

Founded

1999

View Profile

RingCentral is a cloud communications company that provides business phone, messaging, video meetings, and contact center solutions. Its platform helps organizations manage enterprise communications and customer interactions through unified communications and collaboration software. RingCentral operates in the SaaS and cloud communications industry.