Service Excellence Capability Leader
New York State
About this role
The Capability Leader at Lion is responsible for designing and delivering innovative learning programs to enhance service standards and support organizational improvement. They provide technical and coaching support, create engaging learning materials, and drive change initiatives to improve customer experience and service quality.
Skills
About New York State
ny.govJob Board is New York State’s online employment portal, operated through ny.gov, that lists state government job openings and provides information on civil service employment and applications. It serves job seekers looking for careers with New York State agencies.
Recent company news
New York State Department of StateExisting Corporations and Businesses
Jan 1, 2026
Industrial CyberNew York introduces cybersecurity rules, $2.5 million grant program to strengthen water infrastructure defenses
8 hours ago
New York PostExclusive | Deep-pocketed NY trial lawyers on crash course with Hochul over car-insurance reforms
3 hours ago
Syracuse.com2 Syracuse sites among 25 nominated for New York, national historic registers
8 hours ago
Pensions & InvestmentsWaiting for the DOL, the defined contribution industry is proceeding slowly and cautiously to add private markets products to investment lineups
4 hours ago
About New York State
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for New York State.
Salary
$96k – $130k
per year
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