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Mandarin Oriental Hotel Group
The Service Excellence Officer at Mandarin Oriental Hotel Group will analyze guest feedback and service performance data to generate insights, develop dashboards and reports, and support continuous improvement initiatives across the global hotel portfolio. The role collaborates with cross‑functional teams and senior stakeholders to enhance service consistency, quality, and guest satisfaction.
Our luxury award-winning hotels and resorts worldwide. Mandarin Oriental hotels offer world-class accommodations, spas and fine dining experiences.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Mandarin Oriental Hotel Group.
Mandarin Oriental Hotel Group didn’t post a salary, so this is our estimate from similar listings.
News | Shareholders approve Mandarin Oriental's move into private hands
Dec 11, 2025
