Service Experience Designer

NATIONAL(6 days ago)

RemoteFull TimeMedior$70,162 - $94,849 (estimated)Design

About this role

Capita is looking to hire a Service Experience Designer to support the mapping of ecosystems and design accessible, user-centered services aligned with government principles. The role involves collaborating across teams, conducting research, and applying service design methods to improve public services.

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Required Skills

service Design
Research
User Experience
Stakeholder Management
Design Thinking
Accessibility
Agile
Process Mapping
Facilitation
Visualisation

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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