Nucleus
The Service Experience Manager at Nucleus Networks acts as a hybrid leadership role bridging client success and technical service delivery for assigned clients. The individual serves as the primary relationship manager while leading a team of technicians to ensure high-quality support and operational excellence. Responsibilities include managing escalations, mentoring team members, driving adoption of company standards, and collaborating on strategic initiatives like retention and revenue generation.
Headquarters
New York, New York, United States
Company Size
11-50 employees
Founded
2021
Nucleus is a health technology company specializing in genetic testing for family planning and reproductive health, offering solutions for couples and IVF patients to screen for hereditary diseases and assess embryo health. Their platform includes carrier screening, embryo genetic analysis, and polygenic risk scoring for conditions such as cancer, diabetes, and Alzheimer's disease. Trusted by hundreds of fertility clinics, Nucleus aims to empower families to make informed decisions about their children's health and longevity.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Nucleus.
Nucleus didn’t post a salary, so this is our estimate from similar listings.