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Service Level Management at DXC Technology - ApplyBlast

Service Level Management

DXC Technology

23 days ago

3.5 on Glassdoor

Sao Bernardo do Campo, Sao Paulo, Brazil

Onsite

Full Time

Medior

0 applicants

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About this role

This role focuses on managing the Service Level Management process to ensure adherence to agreed SLAs, defining and monitoring SLAs, OLAs, and support contracts. The position involves creating dashboards and reports on service indicators, conducting service level review meetings, and identifying SLA deviations to coordinate corrective action plans. The ideal candidate will have experience with ITSM and BI tools to automate reporting and support service agreement negotiations.

Responsibilities

Manage Service Level Management process and ensure SLA compliance
Define monitor and report SLAs OLAs and support contracts
Create dashboards and executive reports on service indicators

Skills

Qualifications

ITIL 4 Foundation

About DXC Technology

dxc.com

Headquarters

Ashburn, Virginia, United States

Company Size

10001+ employees

Founded

2017

View Profile

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.