Service Management System Administrator
Campus Opportunities(13 days ago)
About this role
The Service Management System Administrator at Georgetown University is responsible for the technical oversight and maintenance of the university's IT Service Management platform, ensuring its health, stability, and continuous improvement to support IT service delivery across the organization.
Required Skills
- ITIL
- ServiceNow
- Jira Service Management
- Service Cloud
- Scripting
- Automation
- Dashboards
- Workflows
- IT Systems
- Process Optimization
About Campus Opportunities
georgetown.eduNew Relic is a SaaS observability and telemetry platform that helps engineering teams instrument, monitor, and troubleshoot applications and infrastructure. It provides APM, infrastructure and host monitoring, logs, metrics, distributed tracing, real-user monitoring, synthetics, alerting, and dashboards through a unified interface and query language (NRQL). Lightweight agents and integrations collect telemetry from apps, browsers, cloud services, containers, and networks so teams can correlate signals and perform root-cause analysis in real time. Organizations use New Relic to reduce mean time to resolution, optimize performance and costs, and gain end-to-end visibility across their stacks.
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