Service Management

Encora(27 days ago)

HybridFull TimeMedior$80,857 - $108,216 (estimated)IT Operations

About this role

The Service Management Specialist at Encora focuses on ensuring enterprise IT services remain resilient, compliant, and available. The role provides governance and coordination across teams to maintain operational readiness and minimize business impact. The specialist also supports leadership with reporting, compliance artifacts, and continuous improvement of service health.

View Original Listing

Required Skills

Disaster Recovery
Business Continuity
Incident Management
Problem Management
Change Management
ITIL Processes
Root Cause
War Room
Documentation
Stakeholder Communication

+4 more

About Encora

encora.com

Amazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.