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Service Management at Blue Yonder - ApplyBlast

Service Management

Blue Yonder

2 months ago

3.6 on Glassdoor

Coimbatore, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Service Management role serves as the primary operational interface between customers, product and engineering teams, and internal support functions, ensuring stable and reliable service delivery. The position is responsible for governance of SLAs/KPIs, incident and change management, customer communication during incidents, and continuous improvement of service operations across enterprise SaaS and cloud applications.

Responsibilities

Act as primary Service Management point of contact for customers
Monitor and govern SLA, KPI, incident, problem, request, and change management activities
Lead customer communication during major incidents and service disruptions