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Service Manager, Dealership Operations at Carvana - ApplyBlast

Service Manager, Dealership Operations

Carvana

2 days ago

3.0 on Glassdoor

Hudson, Massachusetts, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Service Manager oversees daily dealership service operations, managing the repair order queue and coordinating dispatch between technicians, bays, and advisors to ensure timely vehicle completion. This role leads the Service Advisor team, ensures warranty documentation compliance, and collaborates with the Associate General Manager and Foreman to optimize shop throughput and customer satisfaction. The position requires strong leadership, scheduling expertise, and proficiency with dealer management systems to maintain high service standards.

Responsibilities

Manage daily dispatch and repair order queue to optimize technician and bay utilization
Lead and coach Service Advisors to ensure accurate documentation and proactive customer communication
Coordinate with parts and technicians to reduce rework and maintain shop throughput

Skills

About Carvana

carvana.com

Headquarters

Tempe, Arizona, United States

Company Size

10001+ employees

Founded

2012

View Profile

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.