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Service Manager at Leidos - ApplyBlast

Service Manager

Leidos

3 months ago

3.9 on Glassdoor

Farnborough, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

An experienced IT Service Manager leads service delivery and performance management for a program, utilizing ITIL frameworks to align technology operations with customer goals. The role involves chairing governance forums, managing major incidents, maintaining process documentation, and ensuring SLA adherence while acting as an escalation point for the Service Delivery Manager.

Responsibilities

Lead Service Performance Management reporting and governance forums
Manage Major Incident activities and create detailed incident reports
Maintain Service Management process and procedure documentation
Ensure effective flow of information between ITIL processes
Manage key KPIs and SPIs to maintain SLA adherence

Skills

Qualifications

ITIL v3 or v4 QualificationMetropolitan Police Service NPPV2 Security Clearance

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.