Service Now Business Process Consultant

TELUS Digital

3 months ago

3.5 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Senior

4 applicants

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About this role

A Senior Business Process Consultant in Service Design who helps organizations plan and shape ITSM and CMDB transformations. The role focuses on the Strategy & Design phases within an integrated delivery framework, producing CSDM-aligned, AI-informed CMDB solutions and strategic roadmaps to realize measurable business value.

Skills

Qualifications

ITIL v4 Managing ProfessionalITIL v4 Strategic LeaderServiceNow CIS ITSMServiceNow CIS Discovery

About TELUS Digital

telusdigital.com

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.

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