Service Now Business Process Consultant

TELUS Digital(1 month ago)

HybridFull TimeSenior$70,080 - $87,600Consulting

About this role

A Senior Business Process Consultant in Service Design who helps organizations plan and shape ITSM and CMDB transformations. The role focuses on the Strategy & Design phases within an integrated delivery framework, producing CSDM-aligned, AI-informed CMDB solutions and strategic roadmaps to realize measurable business value.

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Required Skills

Service Design
ITSM
CMDB
CSDM
ServiceNow
Stakeholder Engagement
Workshop Facilitation
Process Mapping
Gap Analysis
SWOT Analysis

+10 more

Qualifications

ITIL v4 Managing Professional
ITIL v4 Strategic Leader
ServiceNow CIS ITSM
ServiceNow CIS Discovery

About TELUS Digital

telusdigital.com

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.