Service Officer, Client Service

The Service Officer, Client Service contributes to the success of the Client Service team in Canada by executing individual goals and initiatives that support the team's business strategies and objectives. This role ensures compliance with governing regulations and internal policies while championing a customer-focused culture to deepen client relationships. The position involves providing excellent customer experience for new and existing clients, focusing on payments and day-to-day servicing activities. It also requires maintaining up-to-date knowledge of relevant products, processes, and policies to resolve issues and improve services.