Service Ontario - Customer Support Specialist

The Customer Support Specialist at Staples Canada provides essential government services through a strategic partnership with ServiceOntario, assisting customers with transactions like driver's license renewals and health card applications. This role involves acting as a primary services specialist to solve problems, answer questions, and ensure customer needs are met with professionalism and empathy. The position requires handling escalated interactions, maintaining brand standards, and ensuring secure handling of customer data in compliance with privacy protocols.