Service Operations Manager II - IN ( Night Shift )

Rackspace(4 months ago)

Gurgaon, IndiaOnsiteFull TimeSenior$103,103 - $140,507 (estimated)IT Service Management

About this role

This role involves overseeing the management of high-priority incidents within IT services, ensuring quick resolution to minimize business impact while adhering to ITIL practices. The Incident Manager collaborates with technical teams and stakeholders to facilitate effective problem resolution and continuous improvement in incident handling.

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Required Skills

Incident Management
ITIL
ServiceNow
Jira
Problem Solving
Communication
Leadership
Multi-tasking
Analytical Skills
Teamwork

About Rackspace

rackspace.com

Rackspace Technology is a global managed cloud and multicloud solutions provider that helps organizations design, build, operate, and optimize cloud environments. The company delivers managed services across applications, data, and security and works across public clouds, private clouds, and edge environments to maximize the benefits of modern cloud. Rackspace offers professional services, cloud migration, managed hosting, security, and a marketplace of tools and solutions, supporting customers in more than 120 countries. Enterprises choose Rackspace for its technical expertise, 24/7 support, and platform-agnostic approach to reduce complexity and accelerate outcomes.

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