Your Code Recruitment
This senior operational leadership position oversees the performance of the Service Desk and wider Managed Services operation, ensuring consistent, high-quality service delivery while driving improvements across people, processes, technology, and automation. The role involves leading service desk teams, managing SLAs and KPIs, improving ITIL processes, and working directly with customers and senior stakeholders. It offers the opportunity to influence service delivery and shape the next phase of the organization's technology and automation offerings.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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