Service Operations Specialist

Lumos(8 days ago)

Clark County, IndianaOnsiteFull TimeMedior$40,000 - $60,000Service Operations

About this role

Lumos is hiring Service Operations Technicians to install, maintain, and troubleshoot fiber-optic internet services in customer locations. They play a vital role in ensuring seamless connectivity through hands-on work and collaboration with the Service Operations Center. The role emphasizes high technical proficiency and customer interaction in a fast-paced, innovative company.

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Required Skills

fiber
GPON
Networking
Troubleshooting
Installation
Fiber Optic
Customer Service
Network Equipment
Cabling
Testing

Qualifications

High School Diploma

About Lumos

lumos.com

Lumos builds the Autonomous Identity Platform — a cloud‑first identity governance and access management solution that discovers and governs access across SaaS apps to eliminate sprawl and "identity fatigue." The platform leverages agentic and LLM-based AI (Albus) to automate joiner/mover/leaver lifecycle flows, self‑service app requests, access reviews, AI role‑mining, identity analytics and SaaS management from a single console. Founded in 2020 and used by customers including Prosper Marketplace and Mars, Lumos aims to reduce help‑desk tickets, tighten least‑privilege controls, accelerate provisioning, and cut SaaS spend while improving security and compliance.

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