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Service Operations at Obsidian Security - ApplyBlast

Service Operations

Obsidian Security

14 days ago

3.5 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

This role focuses on modernizing the Service Operations function within Customer Success by transforming customer data into automated reporting and AI-assisted tools. The position involves building reporting and automation layers, implementing AI-first workflows, and defining secure data access models to enhance customer health tracking and executive visibility. The role requires collaboration across Business Systems, Product/Engineering, and Customer Success teams to streamline workflows and improve data quality.

Responsibilities

Own reporting and automation layer for Customer Success
Default to AI-first workflows for deterministic and non-deterministic automation
Automate recurring Customer Success workflows and cross-platform integrations

Skills

About Obsidian Security

obsidiansecurity.com

Headquarters

Palo Alto, California, United States

Company Size

51-200 employees

Founded

2017

View Profile

Obsidian Security is an end-to-end AI and SaaS security platform for enterprises, providing unified visibility, threat detection, and compliance governance across business cloud applications and AI systems. Its platform combines SaaS Security Posture Management, AI Security Posture Management (AI-SPM), identity threat detection and response, supply chain security, and AI agent security—covering human, non-human, and agentic access vectors without requiring agents. Obsidian integrates with major SaaS apps, identity providers, and AI platforms to deliver continuous risk intelligence, automated remediation, and audit-ready evidence for security and IT teams.