Service Operator

The Service Operator role at CarMax focuses on delivering exceptional customer service and ensuring smooth operations within the Service Department. This position involves assisting customers in person and over the phone, supporting service processes before, during, and after repairs, and acting as a knowledgeable point of contact to keep operations running efficiently. The role requires strong communication skills, proficiency in scheduling and data entry, and the ability to thrive in a fast-paced environment while maintaining high customer satisfaction.