Service Owner

This role is responsible for designing and defining service frameworks, including support models, SLAs, and KPIs, while leading end-to-end service ownership to ensure stability and continuous improvement. The position involves managing vendor relationships, driving service improvements based on operational data, and acting as the primary point of contact for service queries and escalations. The ideal candidate will have strong analytical capabilities, technical knowledge in cloud and DevOps architectures, and experience with ITIL frameworks and Agile methodologies.