Service Performance and Issue Resolution

This role oversees daily and monthly B2C Accounting operational tasks, including GL Accounting, month-end closing, and internal and external reporting to ensure timely and accurate execution. The position serves as the primary point of contact for statutory audit support, resolving complex financial escalations, and driving process improvements through root-cause analysis. It requires strong collaboration with internal finance stakeholders and external auditors to maintain compliance with IFRS/GAAP standards.