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Service Performance Specialist at Finning - ApplyBlast

Service Performance Specialist

Finning

5 months ago

3.3 on Glassdoor

Edmonton, AB

Hybrid

Full Time

Senior

0 applicants

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About this role

Finning Canada is seeking a permanent Service Performance Specialist to drive operational and process standardization across the business. This role involves partnering with service facilities to implement governance strategies, improve Key Performance Indicators (KPIs), and ensure consistent application of standardized practices. The position requires regular travel to work closely with facility leadership and front-line teams to close gaps in service knowledge and execution.

Responsibilities

Lead process sustainment engagements using improvement methodologies and tools
Deliver workshops to improve service processes and eliminate operational waste
Gather detailed business requirements from diverse stakeholder communities
Monitor and report on service KPIs, risk, and warranty programs
Facilitate branch assessments to identify gaps and drive continuous improvement

Skills

Qualifications

Undergraduate degreeProject Management certificateBusiness Analyst certificate

About Finning

finning.com

Headquarters

Canada

Company Size

10001+ employees

Founded

1933

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Finning is your local dealer for Cat equipment, machines, power systems, and technology solutions. Select a location to learn about products and services in your country.