Service Recovery Operations Assistant
Ninja Van(4 years ago)
About this role
A Service Recovery Assistant at Ninja Van Singapore supports the Service Recovery department by ensuring parcel issues are identified and addressed to maintain service quality. The role sits within a fast-growing, tech-enabled last-mile logistics company operating across Southeast Asia.
Required Skills
- Customer Service
- Parcel Handling
- Repacking
- Reporting
- Investigation
- Stakeholder Liaison
- MS Office
- Zendesk
- KPI Management
- Warehouse Work
About Ninja Van
ninjavan.coNinja Van is a Singapore-founded, tech-enabled logistics and last-mile courier provider serving e-commerce merchants and consumers across six Southeast Asian countries. It offers parcel delivery, fulfillment, tracking and merchant tools — including API integrations and platform services — to simplify shipping for businesses of all sizes. Ninja Van emphasizes wide regional coverage, reliable door-to-door delivery, and digital operations to streamline cross-border and domestic logistics.
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