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Service Relationship Specialist at Manulife - ApplyBlast

Service Relationship Specialist

Manulife

4 months ago

3.9 on Glassdoor

Toronto, Ontario

Hybrid

Full Time

Senior

0 applicants

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About this role

The Service Relationship Specialist at Manulife Financial acts as the external face of Group Benefits, supporting distribution partners in acquiring and retaining large corporate clients. This role involves managing complex inquiries, leading client meetings, analyzing benefit plans, and educating stakeholders on digital tools and policy updates. Successful candidates will collaborate with internal teams to deliver value-added services to plan sponsors ranging from 400 to over 80,000 lives.

Responsibilities

Support distribution partners in the acquisition of new business
Respond to and resolve escalated benefit plan inquiries
Prepare and analyze client reports using web analytics platforms
Deliver presentations to facilitate employee group enrolment
Negotiate service escalations and drive favorable outcomes

Skills

Qualifications

GBA Designation or Working Towards GBA

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.