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Service Request Catalog Lead at RTX - ApplyBlast

Service Request Catalog Lead

RTX

17 days ago

3.7 on Glassdoor

Windsor Locks, Connecticut, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Service Request Catalog Lead is responsible for the design, governance, and continual improvement of the Collins Service Request Catalog within the IT Service Management (ITSM) framework. This role ensures catalog items are well-defined, efficient, user-friendly, and aligned to ITIL best practices and RTX standards. The position involves collaborating with ITSM Process Owners and cross-functional stakeholders to identify opportunities, gather requirements, and support catalog development and releases. Additionally, the role supports broader ITSM operational responsibilities, including backlog management, training, and performance monitoring.

Responsibilities

Design and govern the ITSM Service Request Catalog to ensure alignment with ITIL standards
Lead requirement gathering and validate catalog items with cross-functional stakeholders
Monitor catalog performance metrics and drive continuous improvement initiatives

Skills

Qualifications

ITIL v3 or ITIL 4 Foundation certification

About RTX

rtx.com

Headquarters

Arlington, Virginia, United States

Company Size

10001+ employees

Founded

2020

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At RTX, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.