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Service Response Supervisor at Finning - ApplyBlast

Service Response Supervisor

Finning

4 months ago

3.3 on Glassdoor

Saskatoon, SK, CA

Onsite

Full Time

Senior

0 applicants

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About this role

Finning Canada seeks a Service Response Supervisor in Saskatoon to lead field technicians and drive operational excellence in safety, quality, and productivity. This hands-on leader manages repair processes, ensures compliance with safety standards, and supports customer service commitments for heavy equipment. The role requires transitioning from direct tool repair to supervising the team while maintaining technical expertise in heavy machinery maintenance.

Responsibilities

Lead and champion a safe work environment ensuring compliance with all standards
Manage day-to-day field technician operations including recruitment and mentoring
Oversee repair process management to ensure jobs are completed correctly the first time
Monitor and measure technician productivity while allocating manpower as needed
Maintain strong knowledge of Caterpillar product lines and warranty processes

Skills

Qualifications

Journeyperson Heavy Equipment Technician certification

About Finning

finning.com

Headquarters

Canada

Company Size

10001+ employees

Founded

1933

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Finning is your local dealer for Cat equipment, machines, power systems, and technology solutions. Select a location to learn about products and services in your country.