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Service Specialist, Digital Banking at Forbright Bank - ApplyBlast

Service Specialist, Digital Banking

Forbright Bank

3 months ago

4.0 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

The Service Specialist, Digital Banking provides friendly, expedient, and professional customer service to Forbright Bank customers via telephone and written correspondence. The role operates in a fast‑paced contact‑center environment, handling inbound and outbound communications, advising on digital tools, and supporting fraud analysts while adhering to company policies and regulatory guidelines.

Responsibilities

Handle inbound and outbound customer calls and messages
Identify customer needs and provide relevant banking solutions
Advise customers on digital banking tools and resources
Process Reg E claims in accordance with federal guidelines
Support fraud analysts by gathering and logging information

Skills

About Forbright Bank

forbrightbank.com

Headquarters

Chevy Chase, Maryland, United States

Company Size

201-500 employees

Founded

2003

View Profile

Forbright Bank is a modern regional bank whose brand promise is "A Bank for a Brighter Future." It offers personal and business banking services—checking, savings, lending, and digital/mobile banking—designed for simplicity, transparency, and everyday use. The bank emphasizes customer-focused service, competitive rates, and easy-to-use online tools to help individuals and small businesses reach their financial goals. Forbright presents itself as a community-minded, digitally enabled institution focused on long-term financial well‑being.