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Service Specialist I at Auctane - ApplyBlast

Service Specialist I

Auctane

12 days ago

3.0 on Glassdoor

Manila, Metro Manila, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Service Specialist I provides level-one customer support within the Operations – Business Services Teams, focusing on continuous improvement and consistent service delivery. This role involves managing multiple operational processes, including data entry, ticket routing, and issue resolution, while maintaining high accuracy and flexibility. The position requires strong administrative skills, proficiency with internal software tools, and effective communication with customers and internal teams.

Responsibilities

Perform daily clerical tasks and precise data entry across internal operations databases
Master and execute multiple core operational processes while maintaining high accuracy
Provide level-one customer support and resolve issues using Salesforce tools

Skills

About Auctane

auctane.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

View Profile

ShipStation Global (formerly Auctane, following its merger with WWEX Group) is an intelligent end-to-end shipping and logistics platform serving 3M+ customers worldwide and processing over 3 billion shipments annually. The company operates a portfolio of logistics and software brands — including ShipStation, Stamps.com, Worldwide Express, Unishippers, GlobalTranz, Packlink, and Metapack — spanning ecommerce fulfillment, parcel, freight, and specialty shipping. With 45,000+ carrier partnerships and 600+ integrations, ShipStation Global provides comprehensive logistics solutions for businesses of all sizes across the globe.