Service Support/Operations & Deployment

Encora(27 days ago)

HybridFull TimeMedior$85,016 - $113,362 (estimated)IT Operations

About this role

The Service Support / Operations & Deployment Engineer supports end-to-end IT operations and deployment activities across enterprise environments. The role covers NOC, Service Desk (L1–L3), production and data center operations, and deployment management to ensure system stability and timely incident resolution. The engineer will also coordinate hardware refreshes, branch/regional rollouts, and contribute to continuous service improvement.

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Required Skills

NOC
Service Desk
Production Operations
Data Center
Batch Scheduling
AS400
Incident Management
Problem Management
Change Management
Root Cause Analysis

+16 more

About Encora

encora.com

Amazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.