Tabby
The ServiceDesk Engineer role serves as the L1 support layer between frontline agents and engineering teams, managing the entire lifecycle of customer tickets from intake to resolution. This position focuses on optimizing ticket workflows, automating processes, and leveraging data to improve efficiency and SLA compliance. The engineer collaborates with cross-functional teams to enhance support quality and implement AI-assisted tools for better customer service outcomes.
Tabby is a buy‑now‑pay‑later fintech that lets shoppers split purchases into interest‑free instalments. Customers can split payments into four monthly payments with no interest or fees through the Tabby app or at checkout. Tabby also partners with merchants to integrate its BNPL solution and boost conversion and average order value across the Middle East (including the UAE and neighboring markets). The company emphasizes a simple, app‑first digital experience for both consumers and retailers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Tabby.