ServiceNow Business Analyst (Process)

TELUS Digital(1 month ago)

HybridFull TimeMedior$81,069 - $107,943 (estimated)Enterprise Applications

About this role

A ServiceNow Business Analyst role focused on telecommunications within TELUS Digital, responsible for translating complex business needs into actionable user stories and functional requirements. The role operates in a domain-separated ServiceNow environment integrated with AIOps, monitoring tools, and the TELUS DataHub, ensuring platform configuration aligns with strategic objectives. The position supports CMDB/CSDM-aligned solution design and collaborates with architects, stakeholders, and delivery teams through the project lifecycle.

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Required Skills

ServiceNow
Business Analysis
Requirements Analysis
Process Mapping
Process Design
User Stories
Backlog Management
Solution Design
CMDB
CSDM

+9 more

Qualifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)

About TELUS Digital

telusdigital.com

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.